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ESC

Par : Doc Searls
2 décembre 2022 à 15:55

ESC t-shirt

VRM Day had an extraordinary outcome this time: a movement to end surveillance capitalism.

The movement began with a talk by Roger McNamee titled Saving us from Big Tech: the Gen Z Solution. It was the latest in the Ostrom Workshop‘s Beyond the Web salon series, which on this occasion took place live and in person simultaneously in the Computer History Museum‘s Boole room and on the Web via Owl and Zoom, through the Workshop at Indiana University, where people also participated in a room and virtually. You can see the first hour of the talk here.

The conversation with Roger was super-energized, continued well past the scheduled hour, and onward through breakout sessions on each of the three days that followed at the Museum during IIW, and since then on Signal and Zoom. The conversation informally called itself “Roger and We,” and it vectored toward what it says on the t-shirt design above, drawn on a whiteboard during the third of the IIW sessions: End Surveillance Capitalism or ESC. (Also implying ESCape). One of us at the session created this graphic—

—and used it to create this t-shirt at Zazzle.com:

He’s bought a number of them, so far, because when he wore the first to Thanksgiving dinner, other people there also wanted one. In the spirit of freedom and openness, please feel free to use the same graphic (which, if you drag it off, is quite large ), or something like it, to make one or more of your own. Or run with it any way you please. Movements work that way.

This is where I pause and thank Shoshana Zuboff for making surveillance capitalism a full-sized Thing. Also to Brett Frishcmann and Evan Sellinger for explaining what it does to all of us, personally.

Where this goes is up to the group, which is small, growing, and gathering weekly in virtual space while corresponding asynchronously as well. It’s still small but growing.

To succeed, its fire needs to be so large and hot that profiting by tracking people will fail because neither people nor regulators will put up with it. It is also sobering to know that similar efforts to end surveillance capitalism have faltered in the past (which is still now), in spite of the simple fact that spying on people without their clear invitation (not mere “consent”) or a court order is wrong on its face, regardless of the purposes to which that spying is put.

We talked about lots of other stuff during VRM Day, of course. For example, Don Marti led a session on the W3C’s Private Advertising Technology Community Group, which he encouraged everyone in the room to join. (Please do.)

But the main outcome was ESC.

Now, some background for those not familiar with ProjectVRM.

From its start at the Berkman Klein Center in 2006, ProjectVRM has had (says here) “the immodest ambition of turning business on its head — for its own good, and for everyone else’s as well.” Perhaps ESC will be the thing to do that, after sixteen years of encouraging countless other efforts, some of which are listed here. (There is no easy way to keep up with all of them.)

If you’re interested in joining this cabal, write to me (the email is doc @ my last name dot com). You can also follow along on the ProjectVRM mailing list.

 

 

The Rise of Robot Retail

Par : Doc Searls
1 mars 2022 à 16:34

end of personal dealings
From Here Comes the Full Amazonification of Whole Foods, by Cecelia Kang (@CeceliaKang) in The New York Times:

…In less than a minute, I scanned both hands on a kiosk and linked them to my Amazon account. Then I hovered my right palm over the turnstile reader to enter the nation’s most technologically sophisticated grocery store…

Amazon designed my local grocer to be almost completely run by tracking and robotic tools for the first time.

The technology, known as Just Walk Out, consists of hundreds of cameras with a god’s-eye view of customers. Sensors are placed under each apple, carton of oatmeal and boule of multigrain bread. Behind the scenes, deep-learning software analyzes the shopping activity to detect patterns and increase the accuracy of its charges.

The technology is comparable to what’s in driverless cars. It identifies when we lift a product from a shelf, freezer or produce bin; automatically itemizes the goods; and charges us when we leave the store. Anyone with an Amazon account, not just Prime members, can shop this way and skip a cash register since the bill shows up in our Amazon account.

And this is just Amazon. Soon it will be every major vendor of everything, most likely with Amazon as the alpha sphincter among all the chokepoints controlled by robotic intermediaries between first sources and final customers—with all of them customizing your choices, your prices, and whatever else it takes to engineer demand in the marketplace—algorithmically, robotically, and most of all, personally.

Some of us will like it, because it’ll be smooth, easy and relatively cheap. It will also subordinate us utterly to machines. Or perhaps udderly, because we will be calves raised to suckle on the teats of retail’s robot cows.

This system can’t be fixed from within. Nor can it be fixed by regulation, though some of that might help. It can only be obsolesced by customers who bring more to the market’s table than cash, credit, appetites and acquiescence to systematic training.

What more?

Start with information. What do we actually want (including, crucially, to not be bothered by hype or manipulated by surveillance systems)?

Add intelligence. What do we know about products, markets, needs, and how things actually work than roboticized systems can begin to guess at?

Then add values, such as freedom, choice, agency, care for others, and the ability to collectivize in constructive and helpful ways on our own.

Then add tech. But this has to be our tech: customertech that we bring to market as independent, sovereign and capable human beings. Not just as “users” of others’ systems, or consumers (which Jerry Michalski calls “gullets with wallets and eyeballs”) of whatever producers want to feed us.

Time for solutions. Here is a list of fourteen market problems that can only be solved from the customers’ side.

And yes, we do need help from the sellers’ side. But not with promises to make their systems more “customer centric.” (We’ve been flagging that as a fail since 2008.) We need CRM that welcomes VRM. B2C that welcomes Me2B.

And money. Our startups and nonprofits have done an amazing job of keeping the VRM and Me2B embers burning. But they could do a lot more with some gas on those things.

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